Help Desk
Get in Touch
Excluding school vacations and holidays, the Help Desk is open on the following days and times.
Monday - Friday: 7:30 a.m.–5 p.m.
Closed Tuesday 11–11:30 a.m. for team meeting and Wednesday 10–11 a.m. for department meeting
For the best service, visit us in Frost 109
Coming soon: Visit us in the HCC Tech Hub in Campus Center 251
Email us at helpdesk@hcc.edu or phone 413.552.2075
Getting Started with your HCC Account
Welcome to HCC! Before starting classes you will need to access your HCC Account and become familiar with HCC systems.
Your HCC Account provides single sign-on (SSO) access to most of the resources HCC has to offer. The same credentials are used to sign into all HCC Account systems.
HCC Resources are designed to be easily available from the myHCC Dashboard at https://my.hcc.edu.
HCC recommends the latest Google Chrome browser. Chrome supports profiles.
Add a new profile to your browser to keep your HCC Account information separate from your other online accounts. Using a profile will prevent account confusion with another school or organization.
First-time sign in instructions with your HCC Account.
Students - First Time Sign In Instructions
Student Support Site
Faculty/Staff - First Time Sign In Instructions
Faculty/Staff Information Site
Connect your device to HCC Wi-Fi
Don’t have an HCC Account or are brand new to the college? Connect to the internet via HCC Wireless Guest. This service is available to students, faculty, staff, and visitors.
There is no need for a username or password; however, users are required to agree to the Access and Use Policy on the sign-in page that pops up after connecting.
HCC Account holders can use HCC Wireless and sign in with your username and password.
Faculty and staff may reach out to the Help Desk for details regarding HCC-issued devices.
Looking for a message you did not receive? Access the HCC spam filter here and use your HCC email address to sign in.
All current Students, Staff and Faculty have access to FREE Microsoft Office products for your home and personal devices*!
Microsoft 365 - this is the online version of Office. This can be used anywhere with an Internet connection and allows sharing of files, collaboration, saving to the cloud with OneDrive, etc.
This is also a downloadable version that can be installed on up to 5 personal devices (Laptop, Desktop, Tablet, Phone, etc.)
VERY IMPORTANT (Staff/Faculty) - Please do not install Office on your HCC issued computer without assistance from the Help Desk. If not done properly, certain programs could lose data, mainly Access and Outlook.
To access these products, go to the Microsoft Portal and login with your full HCC Email address and password.
*Please note: these products are for current Staff & Faculty. If employment should end, the products will no longer be available. For Students, you will have access to these products for up to 1 year after graduation.
All HCC Staff and Students have access to a Zoom account.
- Once you've downloaded the Zoom application to your device, select the Sign In option and look for Sign in with SSO
- Enter hcc-edu for Company Domain
- Login with your HCC Account
- Here is a user guide on how to join meetings
- You can also access our Zoom page directly here
NOTE: Zoom releases quarterly updates to the desktop client and mobile apps, and enforces a minimum version to join meetings. Be sure to keep your Zoom client up-to-date.
- You can go to https://zoom.us/downloads to download and install the latest version of the client.
- For those using mobile devices with Zoom, go to the Apple App or Google Play Store to download the latest version.
